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COM 120 - Telephone Communication
Course Description
Participants in this course will learn simple and easy concepts to improving their telephone communications.
Course Objectives
After completing this course you will be able to:
  • Perform a self-assessment of your telephone skills
Chapters and Pages
- How Are You Doing?
- Let's Run Through the Checklist
- Answering a Call
- Make This Call Your Only Task
- Embody Professionalism on the Phone
- It's All in How You Say It!
- What Not to Do
- Placing a Caller on Hold and Transfers
- Converting a Bad Call to a Positive One
- And Now, The Big Finish
- Ready, Set, Go!

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