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PD 142 - Conflict Resolution: Identifying Solutions
Course Description
This course focuses on how to find a solution to conflict that satisfies all parties involved, through active listening and understanding what the "other" person or group feels would be necessary to solve the conflict. Learners will be able to identify the steps that are necessary to reach the end goal of returning to the stage of harmony.
Course Objectives

By the end of this course, you will be able to:

  1. Demonstrate understanding of steps and actions needed following conflict. 
  2. Recognize the need to compromise in order to reach a common agreement.
Chapters and Pages
 
- Welcome
- Course Objectives
- Guidelines to Identify Solutions
- Stick to One Conflict
- Seek Common Ground
- Hold Out for the Best Solution
- Implement the Solution
- Summary
- Assessment

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