All courses under Customer Service category.
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12 courses found.
  • COM 120 - Effective Telephone Skills: Basic Communication
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  • COM 121 - Effective Telephone Skills: Put Yourself in the Zone
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  • COM 122 - Effective Telephone Skills: Balancing Your Tone
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  • COM 123 - Effective Telephone Skills: Avoiding Common Pitfalls
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  • COM 124 - Effective Telephone Skills: Difficult Callers I
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  • COM 125 - Effective Telephone Skills: Difficult Callers II
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  • COM 126 - Effective Telephone Skills: Effective Listening
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  • COM 127 - Effective Telephone Skills: Taking Initiative
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  • COM 128 - Effective Telephone Skills: Asking the Right Questions
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  • PD 110 - Customer Service Module 1: Defining Customer Service
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  • PD 111 - Customer Service Module 2: Customer Confidence
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  • PD 112 - Customer Service Module 3: Problem Solving
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